Important information: New system for booking and managing your activities
We have a new front of hours system, which also means a new online booking system which will make it easier to book and manage your activities. To ensure that you are able to continue to book online, you will need to register for a new account. Your old registration details will no longer work.
To register your account you will need your email address, membership card number and date of birth. Your details should match what we hold on our system. Once you have completed your details you will be sent an automated email to confirm your account.
Once you have set up your account you will be able to manage your account, book and cancel activities via ‘your account’ section of the website.
Cancelling a booking
If you book an activity and are unable to attend we ask that you cancel your activity with 48 hours’ notice or more, via your account or by telephone to the centre to ensure that others are able to book and avoid late cancellation charges. Our full booking and cancellation policy can be viewed here.
Further information on the changes to the front of house and online booking system and what they mean for you can be found here
Online booking is for members only to book activities 7 days in advance. Entry card holders can book 48 hours in advance. Non-members can call the centre to book activities.
Booking the gym
Gym sessions will be limited to 60-minutes. When booking online (select adult fitness sessions) please note that you can book in 15 minute intervals, you only need to book ONE session. This will give you access for up to 60-minutes.
Booking the swimming pool
Swimming sessions will be limited to 60-minutes. When booking online please note that you can select a time in 30 minute intervals, you only need to book ONE session. We would encourage you to try and come swimming throughout the daytime to avoid busy times.
If you are feeling at all unwell, or showing any symptoms of Covid-19 please do not come to the centre. Please review our Health Commitment Statement before your first visit.
Please note that if you are having problems registering for online booking please email firstname.lastname@example.org rather than the email address listed on the booking site.